Client Services Charter

To learn more about TASC, you can read our recent Annual Report below.  This document provides information on who we are, our services, achievements, and what we aim to do in the next few years. 

You can download our Annual Report by clicking on the links below. 

Our Annual Reports feature reports from the Chairperson of TASC’s Board of Directors, Lesley Beames, and CEO Frances Klaassen OAM.  It includes case studies from our Legal Services and Social Justice Services teams and information and data on the outcomes that TASC has achieved for people we support. 

TASC is accountable for the public funding we receive from State and Federal Government departments.  Information on financial income and expenditure is included in the report. 

We are committed to providing our clients with the best service possible, please read our client service charter in the link below.

Our Client Policies 

TASC’s Client Policies provide information on the way that we support and interact with our clients.  You can download and print copies of our policies by clicking on the links below.   

If you have any questions or comments about our policies, please Contact Us.

Access to Confidential Information Policy 

Access to Services Policy 

Client Diversity Policy 

Client Feedback Policy 

Complaints Policy 

Intake and Referral Policy 

Preventing and Responding to Abuse and Neglect Policy 

Privacy Policy 

Child Safety and Wellbeing Policy


TASC produces a range of publications and communications materials including flyers, videos, and posters.  You can download and print copies of our publications by clicking on the links below.  




TASC is a not-for-profit community legal centre and social justice hub that has served the Queensland community for almost 40 years.

To book a free appointment with a TASC solicitor or advocate, call us on 07 4616 9700; book online; or visit one of our three offices (Toowoomba, Ipswich and Roma).

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