QSTARS Tenancy Advocacy

About Our QSTARS (Tenancy) Support Service

The Queensland Statewide Tenant Advice and Referral Service (QSTARS) is a free advice and referral service for Queensland tenants funded by Tenants Queensland.

QSTARS aims to provide all Queensland renters with high-quality, free, independent tenant advisory services that assist tenants to manage and sustain their tenancy.

QSTARS aims to:
  • Increase Queensland renters’ understanding of tenancy issues, and their ability to understand and exercise their tenancy rights and responsibilities
  • Empower and build the capacity of Queensland renters’ to take action on their own to resolve issues relating to their tenancy
  • Increase tenants’ capacity to maintain their tenancies and reduce their risk of homelessness
  • Provide the minimum amount of intervention to facilitate the most positive outcome achievable for the Eligible person regarding their tenancy matters
  • Reserve the highest level of resources and assistance for vulnerable and disadvantaged renters who require more intensive support to achieve the most positive outcome regarding their tenancy matters
  • Provide a well-integrated network of QSTARS service providers through which high-quality and consistent services are delivered.

QSTARS has a central point of contact. 

To receive the services provided by our tenancy advocates, please phone QSTARS on 1300 744 263.

Benefits of Accessing QSTARS

Key features of QSTARS service delivery are
  • A single entry point through the statewide telephone advice service which provides advice, assessment and referral services
  • A client-centred and flexible approach that considers the needs, abilities and capacity of clients
  • A strongly connected network of services working together to deliver QSTARS program outcomes
  • Access to expert tenancy advice and support
  • Access to a range of service delivery outlets across Queensland
  • The development of Community Access Points across the state
  • Consistent and high-quality services delivered across the state.

QSTARS Services include:

QSTARS provides tenancy advice and support services for Queensland renters depending on the client’s needs and capacity to self-advocate.

Services include:

  • Information and referral – to assist callers to access information regarding their renting rights and responsibilities, and information to sustaining tenancies. This includes factsheets, a website and other information products yet to be developed
  • Individual advice and assistance – Personalised advice and assistance about tenancy rights and available related services
  • Expert advice and professional support – Specialist advice on tenancy rights and personalised support to exercise tenancy rights.

“My experience was great, considering the short time frame in which we had to turn up to the Tribuneral. Melisa was easily understandable and understood, and also quick to reply and patient. Overall very professional.”

How We Can Support You


All Queensland tenants have free access to this service regarding their tenancy, whether through the private rental market i.e. (real estate agent or private landlord) or social housing.


For more information about Tenants Queensland visit

Tenants Queensland: tenantsqld.org.au
QSTARS: www.qstars.org.au
Contact QSTARS on 1300 744 263
Operating hours are 9 am – 5 pm Mondays to Fridays
(extended hours to 7 pm Tuesdays and Wednesdays)

Helpful information and fact sheets can be found at: Information for tenants — Tenants Queensland (tenantsqld.org.au).


QSTARS has a central point of contact. To receive the services provided by our tenancy advocates, please phone QSTARS on 1300 744 263.

This service is funded by the Queensland Government and managed by Tenants Queensland


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