Thank you for visiting the TASC National’s website (www.tascnational.org.au). At TASC National, we value your privacy and strive to maintain the confidentiality and security of your personal information. This Privacy and Disclaimer Statement outlines our practices regarding the collection, use, and protection of the information we gather from visitors to our Website. By accessing and using our Website, you acknowledge and accept the practices described in this statement.
Although TASC takes all reasonable precautions to ensure its website and computer systems are virus free, TASC does not make any guarantee that its website or computer systems are virus free. TASC is not responsible or liable for any damage caused by the installation of viruses or other malware on your computer, software equipment or other property due to you accessing our website or any use of the website. Users access and use of TASC’s website is at your own risk.
According to the Office of the Australian Information Commissioner, privacy is a fundamental human right that underpins freedom of association, thought and expression, as well as freedom from discrimination. Put simply, privacy is information that is not shared publicly.
TASC Legal and Social Justice Services is committed to protecting the privacy of our clients, staff and volunteers. In particular TASC is committed to protecting and upholding the rights of our clients to privacy in the way we collect, store and use information about them, their needs and the services we provide to them.
The organisation is required by law to protect personal information and comply with the Privacy Act 1988, Privacy (Private Sector) Regulations 2001, Information Privacy Act 2009 and Privacy Amendments (Enhancing Privacy Protection) Act 2012.
TASC will only collect information where it is necessary to deliver our services.
Personal information collected by TASC may include:
• Name, date of birth, address, phone number(s) and/or email address(s)
• Next of Kin details
• Information relating to your situation.
TASC will not collect personal information that reveals a client’s political opinions, religious or philosophical beliefs, trade union membership, or details of health or sexual preferences unless the collection is required or specifically authorised by law.
You can request access to your personal information by contacting our Privacy Officer, by emailing [email protected] .
To help us keep our records up-to-date, please inform us when your personal information changes or if you are aware that the records we hold are inaccurate.
As required under current laws, TASC will hold all information obtained from clients for a minimum of seven (7) years. After this time, if we no longer require the information we will destroy or permanently de-identify that information.
If you believe your privacy has been breached, please follow the below steps (note: your complaint should clearly identify the alleged breach of your privacy).
Step 1: Make a complaint in writing to TASC’s Chief Executive Officer (CEO).
Step 2: If you’re not satisfied with the response from the CEO, please make a complaint (explaining the breach) to TASC’s Board of Directors.
Step 3: Make a further complaint in writing to the Office of the Australian Complaint Commission: www.oaic.gov.au.
TASC’s mailing address for correspondence is: TASC National , PO Box 594 , Toowoomba QLD 4350
We use your information to provide you with the best service possible. You are under no obligation to provide personal information, however without essential details we are unable to provide our services.
If we are unable to collect information from you directly, we may collect this information from your carer/guardian or support person. You can be assured that we will only collect information of the individual to whom the information relates.
Where ever possible, we will not disclose private information to a party outside of TASC without the prior written consent of the client.
We may be required to disclose your information if:
• We reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or a serious threat to public health or safety.
• The use or disclosure is required or authorised by law.
We use the information we collect on our website, while you’re searching or browsing (www.tascnational.org.au) in various ways, including to:
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop our services, features, and functionality
• Find and prevent fraud
Our Client Policies
TASC Legal and Social Justice Services is committed to delivering a high standard of service to our clients regardless of age, gender, sexuality, race, creed, language, ethnic or cultural background, religion, disability or socio-economic disadvantage.
This Client Service Charter outlines the standard of service delivery you can expect when seeking assistance from TASC.
What you can expect from TASC
- Subject to eligibility, our service is available to everyone and should be free from any form of discrimination. We treat you and any support person, with respect and dignity at all times.
- Our staff are aware of the cultural diversity of our communities and will provide services in a fair and equitable way.
- We constantly seek your feedback on our service delivery so we can tailor our support to best suit your needs and build upon your strengths.
- We will give you information you need about the service to help you understand what we do and to assist you to make decisions that affect you.
Your Privacy’ brochure for more information.
- Our staff are highly qualified and recruited based on their skills, knowledge and experience in their respective field. They are supported by the organisation to constantly update and refresh their skills in order to maintain a high level of service delivery to you and to effectively undertake their roles.
- We will provide our services in a manner that protects the safety and wellbeing of those accessing them.
- Our organisational vision, mission and values guide our provision of service to you and we constantly measure how successful we are being in meeting our funding obligations. Your feedback and other data that we collect informs our evaluations.
- Our organisation provides effective and efficient governance and management of all of our funded programs so that you can be assured of receiving the highest quality service possible.
- We provide opportunities to make a complaint about our service or our staff if you have not received the level of service you expected. Please see our Feedback and Complaints brochure for more information.
As a client, you have a right to:
- Be treated in a respectful, courteous and professional manner that respects and appreciates differences relating to race, ethnicity, gender, sexual orientation, age, disability and socio-economic status.
- Receive appropriate, thorough and well-researched advice and/or referrals to other agencies.
- Your solicitor/advocate/social worker acting in your best interests;
- Have the complete attention of your solicitor/advocate /social worker and avoid interruptions during a session.
- Be provided with a safe environment to conduct your interview in.
- If concerned about the standard of service you receive, you can made a complaint and expect that it will be investigated in a timely manner.
- To be kept informed of the current status of your matter; and
- Access interpreter if required.
How you can assist us
- Let us know if you have any particular problems or needs.
- Bring relevant documentation and written information with you;
- Let us know if you change your address or contact number.
There are situations in which parts, or all, of our commitment to you around maintaining your privacy and confidentiality may not be able to be followed. They are:
- When we are asked to help a person do things that will break the law
- When we have serious concerns about the person’s safety
- When we have serious concerns about the safety of others in the community by direct actions by the person
- When there is a requirement placed upon us to give evidence under oath in accordance with legal requirements.
What we expect from you
We expect all people using our service to:
- Be honest and open with staff so that they can assist you in the best possible way; and
- Treat staff and volunteers with courtesy, respect and consideration
- Attend scheduled appointments. If you can’t attend your appointment, call us on 07 4616 9700.
Feedback and Complaints
- Visit www.tasnational.org.au to fill out a client survey
- Put your feedback in writing and send it to The Chief Executive Officer or the Chairperson of the Board of Directors via post or email
- Talk to the appropriate staff member or their supervisor via phone or in person
- Read more on how to give feedback or make a complaint in our Feedback and Complaints brochure.
At TASC , we are dedicated to ensuring that our services are accessible to everyone who needs our services.
Our commitment extends to promoting equitable access for all eligible service users. With the resources available to us, we strive to optimize accessibility to our services and activities for people from diverse backgrounds.
- Identifying and Addressing Barriers to Access: We actively identify and address any barriers that might hinder access for individuals in our target group/s. By engaging in service planning, we ensure that all our services, activities, facilities, and premises are designed to maximise physical and cultural accessibility for our valued service users.
- Proactive Information Strategies: We implement proactive information strategies to enhance awareness and understanding of TASC and the services we offer. Through these efforts, we aim to reach potential service users and foster a stronger connection with our community.
- Continuous Improvement: Regular reviews of our services’ accessibility allow us to identify areas of improvement. We utilize this information to enhance access to our services whenever possible, making sure we stay responsive to the evolving needs of our clients.
At TASC, we value inclusivity and strive to ensure that our services are accessible to everyone. Your satisfaction and ease of access to our services are of utmost importance to us, and we welcome your feedback to help us improve continually. Together, we can build a more inclusive and accessible community.
At TASC National Limited (TASC), we celebrate and embrace the diversity of our staff, clients, and community.
Valuing diversity not only enriches our organization but also enhances the support and outcomes we provide for our clients. We are committed to fostering a welcoming, inclusive environment for all individuals seeking our services.
- -Discrimination and Respect: We ensure that all people receive care that is free from stigma, discrimination, and stereotyping. We treat everyone with a welcoming, non-judgmental, and professional attitude.
- Relevant and Sensitive Services: We are dedicated to providing sensitive and relevant services that meet the diverse needs of our clients.
- Zero Tolerance for Unlawful Discrimination: Discrimination of any kind is not tolerated by anyone associated with TASC, including Directors, staff, volunteers, contractors, clients, and visitors.
In supporting clients with diverse needs, our staff acknowledge personal, cultural, and social factors; ensuring an approach that integrates people’s needs with appropriate referrals to other services when needed.
First Nations peoples:
TASC staff have an understanding of the cultural and historical patterns that have structured Aboriginal and Torres Strait Islander people’s lives in the past and the ways in which these patterns continue to be expressed in contemporary Australia.
We ensure our services:
- Incorporate an understanding of historical factors, including traditional life, the impact of colonisation and its ongoing effects;
- Aim to strengthen Aboriginal and Torres Strait Islander family systems of care, control and responsibility;
- Work from within empowerment principles
- Understand the need for developing rapport and trust with Aboriginal and Torres Strait Islander people to better provide care and services.
Cultural and linguistic diversity
We consider cultural and diversity in our programs and services. We collaborate with other services to support culturally diverse clients and take into account potential concerns related to interpreter usage, confidentiality, and family involvement.
We understand the significance of terminology and recognize that LGBTIQA+ individuals form a diverse group. Our aim is to maintain an understanding of issues and barriers experienced by LGBTIQA+ people and provide an inclusive, welcoming, and respectful service.
We provide education, information, and support to our employees and volunteers on best practices when working with people living with disability. We establish working relationships with Disability service providers and provide relevant referrals when necessary.
TASC values the diverse talents and life experiences of its employees. Our staff recruitment, selection, and development promote a workforce that reflects the diversity of our sector and the clients we support.
At TASC, we are committed to creating a supportive, inclusive, and diverse environment for all. We are constantly striving to improve our cultural competency and to ensure that all clients receive the highest level of care and support they deserve. Together, we can build a community where diversity is celebrated and respected.