Website Privacy Disclaimer

Privacy is a human right protected by the Human Rights Act 2019 (Qld).  Promoting, protecting, and preserving a person’s human rights is fundamental to Tasc’s mission.

As such, Tasc is committed to protecting and upholding the right to privacy of clients, potential clients, volunteers, Directors, and all other people with whom it deals. In particular, Tasc is aware that in many cases it collects sensitive and health information about its clients and potential clients.  Tasc is committed to protecting and upholding the right to privacy of its clients in the way it collects, stores, uses, and discloses their personal information.

Tasc ensures that:

• It upholds its legal and ethical obligations in relation to protecting peoples’ privacy.
• Clients and potential clients are provided with information about their privacy rights.
• Clients and potential clients are provided with an appropriate environment when discussing personal information.
• All employees, Directors and volunteers receive training in privacy principles.
• Access to records containing personal information is granted only to employees and volunteers requiring such information in the course of their duties.

Tasc is required by most of its funding agreements to comply with the Information Privacy Act 2009 (Qld) or the Privacy Act 1988 (Cth).

Tasc will only collect and use the personal information of clients to provide a high quality and appropriate service. It will not use this information for purposes other than service provision unless the person has first been informed of this and given permission for their information to be used in this way.

Tasc will only disclose personal information with the prior written permission of the person. This consent will include areas of non-consent where the person may indicate organisations or individuals to whom consent is not given for disclosure.

Tasc may need to use or disclose personal information about a person for a purpose other than the primary purpose of collection under the following conditions:

• If a secondary purpose is related to the primary purpose of collection and the person would reasonably expect Tasc to use or disclose the information for the secondary purpose;
• If Tasc reasonably believes that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or a serious threat to public health or public safety;
• If the use or disclosure is required or specifically authorised by law.

Tasc will take reasonable steps to make sure that all personal information it collects, uses or discloses is accurate, complete and up to date.

Individuals have the right to access and to correct or update the personal information held by Tasc unless there is an exception which applies under the Act, for example where Tasc has a legal duty not to disclose the information or where it may be harmful to do so.

You can request access to your personal information by contacting our Privacy Officer, by emailing privacy@tascnational.org.au .

As required under current laws, TASC will hold all information obtained from clients for a minimum of seven (7) years. After this time, if we no longer require the information we will destroy or permanently de-identify that information.

If you believe your privacy has been breached, please follow the below steps (note: your complaint should clearly identify the alleged breach of your privacy).

Step 1: Make a complaint in writing to TASC’s Chief Executive Officer (CEO).

Step 2: If you’re not satisfied with the response from the CEO or if the complaint concerns the CEO, please make a complaint (explaining the breach) to TASC’s Board of Directors.

Step 3: Make a further complaint in writing to the Office of the Australian Complaint Commission: www.oaic.gov.au.

TASC’s mailing address for correspondence is: TASC National , PO Box 594 , Toowoomba QLD 4350

We use the information we collect on our website, while you’re searching or browsing (www.tascnational.org.au) in various ways, including to:

• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop our services, features, and functionality
• Find and prevent fraud