BUSINESS SERVICES

What are TASC's Business Goals?

Our Goals Are: 

  • To create and maintain systems that positively support across sectors and geographical regions
  • To ensure sustainability of TASC and its ability to continue to provide services
  • To develop TASC’s reputation and profile
  • To gain positive attention, effective referrals and be recognised as an authority in the area of Social Justice
  • To capitalise on our geographical strength by developing our presence in and servicing South West Queensland with controlled expansion
  • To ensure that clients have optimal access to legal and advocacy services

Memberships

  • Queensland Council of Social Services (QCOSS)
  • Community Legal Centres QLD (formerly QAILS)
  • Australian Institute of Company Directors (Individual)
  • Queensland Law Society
  • COTA Queensland
  • Commerce Roma
  • Toowoomba Chamber of Commerce
  • Queensland Advocacy Inc. (QAI)
  • National Ethnic Disability Alliance
  • National Association of Community Legal Centres (NACLC)
  • Queensland Community Services Employers Association (QCSEA)
  • Australian Association of Social Workers (Individual)

Professional Accreditations

  • Australian Association of Social Workers (Individual)
  • Human Services Quality Framework (HSQF)
  • National Association of Community Legal Centres (NACLC)
  • Australian Charities and Not-for-Profit Commission (ACNC)
  • Mental Health First Aid Skilled Workplace
  • National Disability Insurance Scheme Agency (NDIS)

Our Awards

TASC is a member of the National Association of Community Legal Centres (NACLC) Professional Indemnity Insurance (PII) Scheme.  The Policy covers claims by employees, including volunteers, arising out of legal advice or services provided to the employee/volunteer by the insured.

THE NACLC Risk Management Guide continues to apply to CLCS for the provision of all professional services, irrespective of the identity of the client.

For more information about TASC’s Risk Management and governance protocols, please contact us.

  • 2009 Australian Leadership Award
  • 2009 National Disability Award – Minister’s Lifeline Achievement Award
  • 2015 Inclusive Community Champions Award
  • 2015 Heritage Bank Business Excellence Awards Finalist
  • 2016 Heritage Bank Business Excellence Awards Finalist

Insurance

TASC is a member of the National Association of Community Legal Centres (NACLC) Professional Indemnity Insurance (PII) Scheme.  The Policy covers claims by employees, including volunteers, arising out of legal advice or services provided to the employee/volunteer by the insured.

THE NACLC Risk Management Guide continues to apply to CLCS for the provision of all professional services, irrespective of the identity of the client.

For more information about TASC’s Risk Management and governance protocols

Continuous Improvement

TASC regularly undertakes internal evaluations and reviews of our organisational processes.  In the past year we have conducted the following evaluations and reviews:-

  • Mechanisms for continuous improvement practices
  • Data input and data integrity processes
  • Appropriateness of position descriptions
  • Client feedback mechanisms and consolidation of feedback responses
  • Policy effectiveness (with particular regard to Supervision of Legal Practices)
  • Conflict of Interest processes
  • Organisational culture
  • Service provision to our Cultural and Linguistically Diverse communities
  • Effective management systems for appropriate controls of privacy and confidentiality
  • Referral statistics and areas of unmet need
  • Effectiveness and timeliness of intake processes
  • Organisational skillset in response to identification and addressing of suicidal ideation/self-harm tendencies
  • Quality assurance reviews
  • IT systems with particular attention to hardware suitability
  • Staff induction processes
  • Learning and Development processes

At TASC we are committed to continuous improvement and strive to maintain business practices that reflect best practice in the Sector.

If you’d like more information about our service

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