TASC is welcoming calls made by the Aged Care Royal Commission for more advocacy and complaints mechanisms in the aged care sector.
“Abuse happens in regional facilities and in the community,” said TASC CEO Frances Klaassen OAM. “That’s what our experience running community legal services for 40 years has shown us. It is what we know from our advocacy services, which help give people a voice in speaking up for their rights and making complaints about services, including aged care.”
Ms Klaassen said that a good model for upholding the legal and human rights of older people is the Seniors Legal and Support Service.
“In this model, lawyers and social workers collaborate so that the person’s legal needs are considered while they also have access to personal support, counselling and referrals to other services,” she said.
“It shows how providers can work with individuals and families to safely manage complaints processes and lead to a positive outcome”.
Read more in our media release on this topic (TASC Media Release Royal Commission Aged Care Report March 2021) or listen to our interview with ABC Southern Queensland aired on 4 March 2021 (click on the “Play” button below).
Do you have concerns about abuse in an aged care facility? Contact TASC.
Elder abuse is not just physical harm. It can be sexual, emotional, verbal, or financial abuse. It can be neglect – not having your needs met.
TASC delivers the free Seniors Legal and Support Service in Toowoomba, Ipswich and surrounds. If you or someone you know is worried about being treated badly, call us on 07 4616 9700 or send an email to firstname.lastname@example.org
Click on these links for more information about the service.